Portfolio

Ramon P. Musni, Jr.

Remote Operations Leader | Workflow Systems Architect | GenAI Integrator

Operations Specialist with 15+ years of experience leading multi-site BPO workforce management, optimizing physical and digital business ecosystems, and engineering custom AI prototypes in Google AI Studio. Specialized in bridging high-level strategic oversight with hands-on technical automation.

BPO & WFM Leadership

Global Workforce Management

Steering multi-site campaign delivery, capacity modeling, SLA enforcement, and escalation workflows across global delivery centers.

GenAI & Automation

Google AI Studio Prototyping

Engineering system prompts, structured outputs, and workflow app logic within Google AI Studio for small business efficiency.

Business Operations

Physical & E-Commerce Hubs

End-to-end management of local business infrastructure, inventory logistics, and social messaging automations.

Junya DigiBiz — AI Systems & Workflow Prototyping

Role: Lead Architect & Developer
Overview: Prototyped and built custom business logic and prompt structures using Google AI Studio.
Key Deliverables: Structured system prompts, automated client onboarding models, and schema-driven JSON outputs for fast lead processing.
Site Element to Add: Insert a code block or button linking to your Junya DigiBiz project overview (junyadigibiz.pinoypla.net).

PinoyPla.net Ecosystem — Operations & Local Brand Management

Role: Business Operations Manager
Overview: End-to-end operational execution for Insum Print Lab (commercial print shop) and Musnique Scents (retail fragrance line).
Key Deliverables: Deployed Chatfuel/ManyChat conversational flows for automated customer acquisition, optimized dispatch routes, and managed digital assets across multiple subdomains.
Site Element to Add: Add an image carousel showcasing the print shop and retail product workflows (insumprintlab.pinoypla.net, musniquescents.pinoypla.net).

Enterprise BPO & Global Operations Leadership

Role: Executive / Operations Manager
Overview: Directed real-time operations, account transitions, and staffing logistics across US, PH, and LATAM delivery locations.
Key Deliverables: Reduced SLA variance across multi-tier queues, standardized escalation reporting, and implemented automated tracking frameworks.
Site Element to Add: Embed a sample Google Sheets or Looker Studio capacity dashboard (anonymized data).

Core Competencies

Operations Oversight, Capacity Planning, Escalation Management, SLA Optimization, Workflow Mapping, System Architecture.

Technical Stack

Google Workspace Tenant Admin (rpmjr.com), Google AI Studio, ClouDNS / DNS Architecture, Asana, Vtiger CRM, ManyChat, Chatfuel, MS Excel / Google Sheets.

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